Pay Your Bill

The District bills monthly, after the service has been provided.

Important Notice:
New rates in effect May 1, 2024 – Monthly Sewer User Bills will be $47.00 for all residential customers.
The increase will be reflected on your June 1, 2024 bill.
For more information view complete approved ordinance: Sewer User Ordinance 23-02.

Payment is due in the District office on the due date printed on the bill. The District allows 21 days for payment, calculated from the date the bills are mailed.

A 10% penalty will be added to all payments received after 11:59 pm on the due date.

Please call promptly to notify the office staff of any name or address corrections and notify the office staff if you are selling your home.

By Ordinance, the District only bills property owners. Renters will not receive bills. This is done to protect the property owner from adverse action being taken by the District as a result of non-payment of the sanitary sewer service bills by your tenant.

Please see notice NMWRD Rate Increase Letter 2024

State of Illinois Low Income Household Water Assistance Program:
Low Income Household Water Assistance Program (LIHWAP)  provides funds to assist low-income households with water and wastewater bills.
http://www.acf.hhs.gov/ocs/programs/lihwap 

State of Illinois Community Block Program
Programs for eligible Illinoisans seeking emergency assistance to cover costs of utility bills, rent, temporary shelter, food, and other household necessities.
http://www2.illinois.gov/dceo/CommunityServices/HomeWeatherization/CommunityActionAgencies/Pages/HelpIllinoisFamilies.aspx

Lake County:

Rent help

There are a few local organization to turn to. They include the Community Action Partnership of Lake County, Catholic Charities ((847) 782-4000), Maristella, Lake County Housing Authority ((847) 223-1170), and the Salvation Army. They will provide help with rent, security deposits, and other housing expenses as funding allows.

 Emergency assistance program

This is offered by the Community Action Partnership of Lake County. Financial assistance and cash grants are provided on a one-time basis to individuals and families who qualify for the emergency program. The funds can be used to pay an energy bill, rent, or for a health care expense or medical bill.

The agency also operates a Food Pantry and a Thrift Shop on site that assist with providing free clothing and other housing needs. These facilities are open to clients based on need or through referral from other local social service agencies or charities.

Saint Vincent dePaul:

Transfiguration

316 W. Mill Street

Wauconda IL  60084

Phone no.847-526-2400

http://www.svdpchicago.org/

Lake County mortgage, rent, energy bill and foreclosure assistance

Homeowners who are facing foreclosure have resources as well. The Mortgage Foreclosure Help Desk was created with the assistance of the Lake County Bar Association (phone (847) 244-3143). The Help Desk has volunteer paralegals and lawyers that are stationed outside of Lake County Illinois courtrooms where foreclosure cases are heard. These attorneys will assist those homeowners with the foreclosure if they have no private counsel. Learn more about other Illinois foreclosure assistance programs.

Affordable Housing Corporation of Lake County also provides housing counseling and foreclosure prevention services. Dial (847) 263-7478.

Government assistance – The Lake County Department Human Services is the main social service agency for the county. The center can help people of all backgrounds and situations, including the unemployed, seniors, poor, and very low income. They can help people apply for various federal government programs such as LIHEAP and Head Start. Some aid is administered locally as well, and that can include housing, rent help, free food, and even telephone assistance.

Maristella can provide support to mothers with children and single women in Lake County. Resources offered include hotel vouchers, rental subsidies, security deposits, free emergency food and clothing, employment assistance. Also get help finding housing or educational services. Christmas and Thanksgiving meals and baskets may be offered too. 1600 W. Park Avenue, Libertyville, IL 60048, call (847) 367-5360

Barrington Area Council on Aging – The non-profit can help seniors and their caregivers. Programs offered include Meals on Wheels, senior lunches, Medicare Prescription Part D consultations, and applications for the Illinois Circuit Breaker property tax assistance program. The aging office can also provide information, in-home assessment visits, a recreational activity program, and AARP income tax assistance and advice. Other potential resources include a Pharmaceutical Assistance program and vehicle license discount. 6000 Garland Lane, Barrington, IL 60010. Call (847) 381-5030 for intake.

Lake County Veterans Assistance Commission can help military members, veterans, and their immediate family members. What is offered includes food, advocacy, rent and mortgage assistance, heating bill help, aid to the medically indigent, and more. While resources are limited, those who qualify may also access emergency dental treatment, prescription eye glasses, and help for burial of indigent Veterans. Waukegan Illinois. Call (847) 377-3344

Family First Center of Lake County offers several recreational programs for families as well as referrals to other non-profits and government agencies. Examples include information on employment and job training, financial assistance for housing, utility assistance, and education. Other support includes help for victims of domestic violence, counseling, a health care center, and more. 202 South Genesee Street, Waukegan, Illinois 60085, (847) 244-4374.

Another community clinic to contact is HealthReach (Open Door) – Mundelein. They provide Prescription/Medicine Assistance, Health Care, Counseling, and Prevention. Dial 847-360-8800.

Lake County Health Department & Community Health Center has a location in North Chicago as well as Waukegan Illinois. The facility offers low income and the under and uninsured with numerous medical and health care programs. Receive medical examinations, Prescription Drug and Medicine Assistance; Programs for Senior Citizens – Services; and also Well Baby Clinics. Dial 847-377-8400

Catholic Charities also has limited funds that can help pay a heating or utility bill, if the customer is facing a disconnection of their service. A number of additional resources are offered to families that are faced with a crisis, and the organization can also offer case management, social services, and information on employment opportunities.

While funding is limited, and the Catholic Charities in Lake County receives a number of requests every month, they do their best to meet the needs of the less fortunate. Other services include free food, programs for seniors (including medications and home delivered meals), and immigration assistance.

Catholic Charities has several locations around Lake County, and they can be reached at (847) 782-4000. Or stop by  Community Action Partnership of Lake County at 1200 Glen Flora Avenue, Waukegan, IL or call them at (847) 249-4330

Food and groceries in Lake County

Other places to call for free food, vouchers, or food commodities include Waukegan based Christian Fellowship Church ((847) 336-1815), Northern Chicago Emmanuel Faith Bible Christian Center (phone (847) 473-4854), The Chapel of Grayslake at 25270 West IL Route 60 (847-281-3386), and also Holy Family Food Pantry ((847) 623-2112). There are many others, but these are just a few examples. Click here for the phone numbers and addresses of more food distribution centers, soup centers, and charities.

McHenry County:

The Salvation Army

200 West Crystal Lake Avenue

Crystal Lake IL  60014

Telephone: 815 455-2769

Website:

http://www.salvationarmyusa.org

Email:

Garry_Lowdery@usc.salvationarmy.org

Nancy_Lowder@usc.salvationarmy.org

carol_bicknell@usc.salvationarmy.org

Catholic Charities in the Diocese of Rockford offers Outreach & Emergency Services, Crisis Pregnancy Program, and other aid. This agency also supports all of McHenry County. They focus on serving the working poor, seniors, and families with children. Other assistance available can include food or emergency financial assistance for bills and basic needs. Some holiday assistance may be offered by the charity and local churches too. Case managers also help immigrants and people who are new to Illinois and the United States. Call 815-344-6956

Receive energy bill help, both money to pay bills and home improvements to save energy, from the community action agency. Call them at (815) 338-7752. The two different services and programs are the Low Income Home Energy Assistance Program (LIHEAP) as well as the weatherization program

McHenry Department Of Human Services runs many of the state and federal government assistance programs. Call the office to learn more about Temporary assistance to needy families with dependent children, also known as TANF. Other services include LIHEAP for heating and cooling bills. Medical assistance bill assistance s offered by Illinois All Kids as well as the information they have on community clinics. Food stamps and refugee/repatriate programs are administered. Main number is 815-338-0234

Clothing Closet For McHenry County, Inc. – Among other services, this agency partners with the local Salvation Army and other non-profits. They have information and referral to government and public assistance programs. May have household items to distribute to the needy, diapers, new clothing, work uniforms and more. 221 E. Calhoun St., Woodstock, Illinois 60098, phone 815-338-5316

Society of St. Vincent DePaul

This charity has several churches that work with it, as indicated below. Various social services and referrals are provided by volunteers. The society will do its best to meet the needs of poor McHenry residents. Emergency rent, utilities, medications, and more may be provided.

111 South Hubbard Street, St. Margaret Mary Church, Algonquin, Illinois 60102, call (847) 628-5161

410 N. First Street, St. Peter and Paul Church, Cary, Illinois 60013

1023 McHenry Avenue, St. Elizabeth Ann Seton Conference, Crystal Lake, IL 60014

297 East Jefferson, St. Charles Borromeo, Hampshire, IL 60140

101 Church Street, St. Joseph Catholic Church, Harvard, IL 60033

5601 Bull Valley Road   Church of the Holy Apostles  McHenry, IL 60050

10519 Main Street, St. Joseph’s Catholic Church, Richmond, Illinois 60071

2118 Main Street, St. Peter Parish, Spring Grove, IL 60081

5006 E. Wonder Lake Road, Christ the King Catholic Church, Wonder Lake, Illinois 60097

312 Lincoln Avenue, St. Mary’s Church, Woodstock, IL 60098

Evangelical Free Church of Crystal Lake administrates financial assistance utilities, heating bills, prescriptions, rent, car repairs, or any short-term financial need. Address is 575 E. Crystal Lake Avenue Crystal Lake, Illinois 60014. Call (815) 459-1095 for intake.

Senior Services Associates, Inc. – As resources allow, one-time financial assistance is available in McHenry County for emergency situations such as housing, prescription medications, food, and utilities. (815) 356-7457

Help with paying rent

Receive rent assistance, funds to prevent an eviction, money for security deposits, and even utility bill help from the McHenry County Housing Authority. They provide tenants with grants from the Homeless Prevention and Rapid-Rehousing Program (HPRP). The grants can pay up to 18 months worth of rent. Phone number (815) 338-7752.

McHenry County Workforce Center – Programs more focus on providing self-sufficient, which address the root causes of homelessness. So direct rental assistance is not offered. What can be provided though is job placement, job search, information sessions, and referrals to government programs. 500 Russel Court, Woodstock, IL 60098, 815-338-7100

Home of the Sparrow, Inc. is offered for homeless women and children. It is a transition housing program and will provide housing while the client works towards self-sufficiency. Affordable, lower income housing, apartments, and information on longer term rent assistance, such as section 8, may be offered. 5342 West Elm Street, McHenry, IL 60050, call (815) 271-54

McHenry Township Emergency Assistance Program – This can offer emergency assistance for shelter, rent, food, utilities, and other bills. Documentation of income eligibility and emergency need is required and people can apply only once every 12 months. Funds may be used to pay rent or mortgage if it will prevent eviction or foreclosure. 815-385-5605

Health and medical care services

Low income and other working individuals can access health care from Family Health Partnership Clinic. The Health Care Clinic provides its medical for the whole family. Some examples of the programs include check ups, cancer screenings, chronic disease management, physicals, and sick care. Low income, people who can’t afford medical bills, and the uninsured all can get assistance. Phone 815-334-8987

McHenry County Housing Authority, which can be reached at (815) 338-7752, offers health care programs that provide Dental Services, Vision and a Hearing Aid Program.

Family Health Partnership Clinic of Woodstock (phone (815) 334-8987) provides primary care to the uninsured of McHenry County.

McHenry County Illinois food pantries

The following organizations may provide free meals, groceries, and perishable food items. Locations will also often have special holiday meals, such as assistance at Thanksgiving and Christmas. Call for more details, including hours.

•Crystal Lake 257 King Street, phone 815-455-0961

•Cary-Grove 8901 S. Cary Algonquin Rd., dial 847-516-3602

•Algonquin/Lake in the Hills Interfaith, telephone 847-854-1904

•Harvard 12 N. Ayer St., call 815-943-5121 for hours

•Huntley – Grafton Township 10109 Vine St., 847-669-3328

•McHenry 3708 N. Richmond Rd, phone 815-344-4717

•Marengo, 837 W. Grant, 815-568-7950

•Richmond, 5512 May Ave., dial 815-678-4351

•Wonder Lake – Nativity Lutheran Church, phone 815-653-3832

Get free diapers

Diapers are very expensive for low income families, and there are few places to get them for free. The St. Paul Diaper Bank Partnership of McHenry County has a program that changes that. This organization is now distributing free diapers to food pantries, charities, and other various agencies across the county. It is one of only a few assistance programs statewide that provide such a service. The program is catching on, as more than 30 churches and other groups have pledged to donate diapers to be distributed. Phone 815-338-7360.

Registration Now Available for New Customer Billing Portal

Registration is now open for our new customer billing portal. To register your account, click this link  https://northernmoraine.epayub.com 

The new billing portal will allow customers to:

• Register accounts for residential and nonresidential properties
• Make or schedule payments using a credit card or banking information
• Sign up for AutoPay and Paperless Billing
• Use the “Quick Pay” feature to pay account balances
• Monitor payment and account history

THE DISTRICT WILL NOW ACCEPT PAYMENTS OVER THE PHONE USING THE NEW AUTOMATED NUMBER BELOW

847-881-3987

Direct Debit 

NMWRD offers a direct debit program. An enrollment form may be found on our website at Direct Debit Form or you may call our office to have a form mailed to you.

On-Line Thru Our Website- via the Illinois State Treasurers website

Payments may be made online at E-PAY with a Visa, MasterCard and E-check. No additional fees will be charged.

Pay in Advance

The District offers a $1.00 rebate credit per billing period where prepayment in full is received and no bill is mailed for that period. You may pay in advance for as many months as you wish. The District will administer the $1.00 rebate as a credit to your account for each month that a bill does not have to be produced or mailed and a credit remains on your account. This means prepayment in full must be received by the 28th of the month, before bills are produced and mailed.

Pay On-line Thru Your Bank

Many of our customers use online bill pay from their bank. Please keep in mind that banks mail checks to the District, allow plenty of time for the check to reach the District.

By Mail

Please allow 7 working days for mail delivery and please use the enclosed envelope to mail to:

NMWRD
PO Box 240
Island Lake IL 60042

Payments in Person

To pay in person during office hours our address is:

113 Timber Trail
Island Lake IL 60042

Transactions at drive up window: Please have your transaction ready. If you do not have a payment stub, please pay inside

Drop Box

Payments are also accepted at the 24 hour drop box located at:

113 Timber Trail
Island Lake IL 60042

Residents Moving In or Moving Out

Are you moving into or out of our sewer service area? Please fill out our form least 5 business days prior to the scheduled closing. Please note that the District requests payment with a title company check. 

By Ordinance, the District only bills property owners. Renters will not receive bills. This is done to protect the property owner from adverse action being taken by the District as a result of non-payment of the sanitary sewer service bills by your tenant.

Buyers

We will need the service address, the name(s) you would like on the bill, the billing address (if different from the service address), an email address and a contact phone number. NMWRD offers a direct debit program. An enrollment form may be found on our website at Direct Debit Form, or you may call our office to have a form mailed to you. Your first bill will be generated with the next regular cycle billing.

Attorneys, Realtors & Title Companies

Third Party Requests for property closing letters and final bills should be emailed to info@nmwrd.org or faxed to 847.526.3349 at least 5 business days prior to the scheduled closing. The request must include the information below:

PROPERTY ADDRESS:
CLOSING DATE:
SELLER’S NAME:
SELLER’S #:
SELLER’S ATTORNEY’S NAME &#:
SELLER’S FORWARDING ADDRESS:

BUYER’S NAME:
BUYER’S #:
BUYER’S ATTORNEY’S NAME &#:

A final bill will be calculated for prorated sewer service through the closing date. The District requests payment with a title company check.