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Pay Your Bill

How We Bill

The District bills monthly, after the service has been provided.

Important Notice:
New rates in effect May 1, 2024 – Monthly Sewer User Bills will be $47.00 for all residential customers.
The increase will be reflected on your June 1, 2024 bill.
For more information view complete approved ordinance: Sewer User Ordinance 23-02.

Payment is due in the District office on the due date printed on the bill. The District allows 21 days for payment, calculated from the date the bills are mailed.

A 10% penalty will be added to all payments received after 11:59 pm on the due date.

Please call promptly to notify the office staff of any name or address corrections and notify the office staff if you are selling your home.

By Ordinance, the District only bills property owners. Renters will not receive bills. This is done to protect the property owner from adverse action being taken by the District as a result of non-payment of the sanitary sewer service bills by your tenant.

Please see notice NMWRD Rate Increase Letter 2024

Bill Pay Assistance

Residents that need financial assistance to help with their water and sewer bill may contact the following organizations:

Lake County

  • Community Action Partnership of Lake County (847) 249-4330
  • Catholic Charities ((847) 782-4000)
  • Maristella, Lake County Housing Authority (847) 223-1170)
  • Salvation Army: (815) 455-2769
  • Lake County Veterans Assistance: (847) 377-3344

Saint Vincent DePaul:

Transfiguration
316 W. Mill Street
Wauconda IL 60084
Phone no.847-526-2400
http://www.svdpchicago.org/

Food and groceries in Lake County

  • Christian Fellowship Church ((847) 336-1815)
  • Northern Chicago Emmanuel Faith Bible Christian Center (phone (847) 473-4854)
  • The Chapel of Grayslake at 25270 West IL Route 60 (847-281-3386)
  • Holy Family Food Pantry (847) 623-2112)

McHenry County

  • LIHEAP: (833) 711-0374 website: https://dceo.illinois.gov/communityservices/utilitybillassistance.html
  • Salvation Army: (815) 455-2769
  • Good Samaritan Ministries: (815) 477-2489
  • McHenry County Housing Authority: (815) 338-7752
  • Resurrection Outreach: (815) 338-7330
  • Senior Services: (815) 356-7457
  • United Way 2-1-1 Illinois: (800) 570-7284
  • Nunda Township: (815) 459-4011
  • McHenry Township: (815)-385-5605

Society of St. Vincent DePaul

This charity has several churches that work with it, as indicated below. Various social services and referrals are provided by volunteers. Society will do its best to meet the needs of McHenry residents. Emergency rent, utilities, medications, and more may be provided.

  • 1023 McHenry Avenue, St. Elizabeth Ann Seton Conference, Crystal Lake, IL 60014
  • 5601 Bull Valley Road   Church of the Holy Apostles McHenry, IL 60050
  • 10519 Main Street, St. Joseph’s Catholic Church, Richmond, Illinois 60071
  • 2118 Main Street, St. Peter Parish, Spring Grove, IL 60081
  • 312 Lincoln Avenue, St. Mary’s Church, Woodstock, IL 60098

McHenry County Illinois food pantries

The following organizations may provide free meals, groceries, and perishable food items. Locations will also often have special holiday meals, such as assistance at Thanksgiving and Christmas. Call for more details, including hours.

  • Crystal Lake 257 King Street, phone 815-455-0961
  • Cary-Grove 8901 S. Cary Algonquin Rd., dial 847-516-3602
  • Algonquin/Lake in the Hills Interfaith, telephone 847-854-1904
  • Harvard 12 N. Ayer St., call 815-943-5121 for hours
  • Huntley – Grafton Township 10109 Vine St., 847-669-3328
  • McHenry 3708 N. Richmond Rd, phone 815-344-4717
  • Marengo, 837 W. Grant, 815-568-7950
  • Richmond, 5512 May Ave., dial 815-678-4351
  • Wonder Lake – Nativity Lutheran Church, phone 815-653-3832

Payment Options

Registration Now Available for New Customer Billing Portal

Registration is now open for our new customer billing portal. To register your account, click this link  https://northernmoraine.epayub.com 

The new billing portal will allow customers to:

  • Register accounts for residential and nonresidential properties
  • Make or schedule payments using a credit card or banking information
  • Sign up for AutoPay and Paperless Billing
  • Use the “Quick Pay” feature to pay account balances
  • Monitor payment and account history

Phone

Phone call bill payment can be completed by calling the New Automated number below.

847-881-3987

Payments handled through phone call can only be completed using electronic payment options. Phone call bill payment can be completed at any time of the day and any day of the week.


Direct Debit

NMWRD offers a direct debit program. An enrollment form may be found on our website at Direct Debit Form or you may call our office to have a form mailed to you.


Pay On-line Thru Your Bank

Many of our customers use online bill pay from their bank. Please keep in mind that banks mail checks to the District, please allow plenty of time for the check to reach the District.


By Mail

Please allow 7 working days for mail delivery and please use the enclosed envelope to mail to:

NMWRD
PO Box 240
Island Lake IL 60042


On-Line Thru Our Website- via the Illinois State Treasurers website

Payments may be made online at E-PAY with a Visa, MasterCard and E-check. No additional fees will be charged.


Payments in Person

To pay in person during office hours our address is:

113 Timber Trail
Island Lake IL 60042

Transactions at drive up window: Please have your transaction ready. If you do not have a payment stub, please pay inside


Drop Box

Payments are also accepted at the 24 hour drop box located at:

113 Timber Trail
Island Lake IL 60042


Advance Payment

The District offers a $1.00 rebate credit per billing period where prepayment in full is received and no bill is mailed for that period. You may pay in advance for as many months as you wish. The District will administer the $1.00 rebate as a credit to your account for each month that a bill does not have to be produced or mailed and a credit remains on your account. This means prepayment in full must be received by the 28th of the month, before bills are produced and mailed.

Real Estate Closings

Residents Moving In or Moving Out

Are you moving into or out of our sewer service area? Please fill out our form least 5 business days prior to the scheduled closing. Please note that the District requests payment with a title company check. 

By Ordinance, the District only bills property owners. Renters will not receive bills. This is done to protect the property owner from adverse action being taken by the District as a result of non-payment of the sanitary sewer service bills by your tenant.

Buyers

We will need the service address, the name(s) you would like on the bill, the billing address (if different from the service address), an email address and a contact phone number. NMWRD offers a direct debit program. An enrollment form may be found on our website at Direct Debit Form, or you may call our office to have a form mailed to you. Your first bill will be generated with the next regular cycle billing.

Attorneys, Realtors & Title Companies

Third Party Requests for property closing letters and final bills should be emailed to info@nmwrd.org or faxed to 847.526.3349 at least 5 business days prior to the scheduled closing. The request must include the information below:

PROPERTY ADDRESS:
CLOSING DATE:
SELLER’S NAME:
SELLER’S #:
SELLER’S ATTORNEY’S NAME &#:
SELLER’S FORWARDING ADDRESS:

BUYER’S NAME:
BUYER’S #:
BUYER’S ATTORNEY’S NAME &#:

A final bill will be calculated for prorated sewer service through the closing date. The District requests payment with a title company check. 

NOTICE: The District is currently working on a Facility Plan Update and a review of Efficiencies and Operations. A Decennial Committee will include representatives from the District and the Villages that we service. Among many things, the Committee will review the District’s rate structure and charges. Meetings will begin in September.

If you are experiencing a sewer backup or other sewer emergency
Call (847) 526-3300 option 1, 24 hours a day.

Address
113 Timber Trail
PO Box 240
Island Lake, IL 60042
View Map
Mailing Address
PO Box 240
Island lake, IL 60042
Contact Information
Phone: 847-526-3300
Fax: 847-526-3349
Office Hours

Monday-Friday
8:00a.m. to 4:00 p.m.

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